Last updated: July 4, 2025
AGREEMENT TO OUR LEGAL TERMS
Welcome to PoopAI, a mobile application provided by RNG Labs (unincorporated), doing business as "PoopAI" ("Company," "we," "our," or "us"). These Terms of Use ("Terms") are a legal agreement between you and us, governing your access to and use of the PoopAI app, related services, and associated content (collectively, the "Services").
By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not accept all of these Terms, you are not permitted to use our Services and must stop immediately.
These Terms apply to all users, regardless of location or method of access. If you're under the age of 13, or under 18 without parental consent and supervision, you may not use PoopAI. If you're a minor, your parent or legal guardian must agree to these Terms on your behalf.
You can reach us at [email protected].
PoopAI allows users to take photos of their bowel movements to receive AI-generated analysis, commentary, and a personalized "Poop Score." The Services are intended for informational, educational, and entertainment purposes only. We do not offer professional medical advice or diagnostics.
We do not guarantee the availability, accuracy, or reliability of any result or interpretation provided by the app. PoopAI is not a substitute for licensed healthcare providers.
Use of PoopAI is only authorized in jurisdictions where such services are lawful. You are responsible for complying with your local regulations and may not use the Services if doing so would violate applicable laws.
Our app is not designed to comply with specialized regulatory frameworks such as HIPAA, FISMA, or the Gramm-Leach-Bliley Act. Do not use PoopAI to store or manage sensitive medical data that requires regulatory protection.
All intellectual property associated with the PoopAI Services—this includes the code, design, branding, illustrations, AI-generated content, audio, graphics, and text—is owned or licensed by us. These assets are protected under U.S. and international copyright, trademark, and unfair competition laws.
You are granted a limited, personal, revocable, non-transferable license to use the Services solely for non-commercial use in accordance with these Terms.
You may not duplicate, sell, modify, distribute, reverse engineer, or make derivative works from any part of the Services without prior written permission. Unauthorized use of our intellectual property will result in immediate termination of your rights under these Terms and may result in legal action.
By using the Services, you affirm that:
You are responsible for your behavior while using the Services and must comply with all applicable laws. Any misuse or abuse of the app—technically, legally, or socially—may result in suspension or termination of your access.
To access personalized features of PoopAI, you may be required to register an account. You agree to:
We reserve the right to reclaim usernames, disable accounts, or remove access at our discretion, especially in cases of impersonation, abuse, or violation of these Terms.
If you believe your account has been compromised, please notify us at [email protected] immediately.
PoopAI operates on a freemium model. Certain features are available at no cost, while others require a paid subscription.
Free users may access a limited number of scans (e.g. three). To unlock unlimited scans, calendar-based history, and other premium features, users may subscribe through in-app purchases.
We currently offer two auto-renewing subscription plans:
Prices are in USD and may vary by region or currency.
All payments and billing are managed through Apple or Google's in-app purchase systems. We do not store or directly process your payment information.
By subscribing, you authorize recurring charges through your app store account. You can cancel your subscription at any time via your Apple or Google settings.
We may modify pricing, feature availability, or subscription tiers over time. Continued use of premium features after changes go into effect constitutes acceptance of the new terms.
All payments are handled through Apple or Google, and refunds are subject to their policies. We do not offer direct refunds. To request a refund, please contact the appropriate app store support:
You may not use PoopAI in any way that:
We reserve the right to take any appropriate legal or administrative action, including suspending your account, if we determine that your use violates this policy.
Some parts of the Services may allow you to submit content—such as symptom tracking, goal setting, health inputs, or reviews.
By submitting content, you agree:
You remain the owner of your content, but you grant us a limited license to store, display, and process it within the app solely to provide you with our services. This includes displaying your saved scans and input data back to you, encrypted and tied to your account.
We don't publicly share or publish your content unless you explicitly request it.
If you send us feedback—whether via support email, reviews, feature requests, or surveys—you grant us the right to use that feedback in any way to improve our Services. This includes ideas, suggestions, or bug reports.
We are not obligated to compensate you for any feedback you submit, and you waive any claim to ownership or authorship of changes made as a result.
If you choose to submit optional AI input (such as questions, clarifications, or sample comments), you also agree that these may be processed by external AI systems solely to generate your personalized results. We do not use user input to train models without your consent.
If you leave a review for PoopAI within the app or app store, you agree to the following:
We may remove or report reviews that violate app store guidelines or our internal moderation rules.
We grant you a limited, revocable, non-exclusive, non-transferable license to download and use the PoopAI mobile app on your personal device, solely for your own use and in accordance with these Terms.
You may not:
Violation of this license may result in termination of access and legal action.
To function properly, PoopAI may request access to:
You control these permissions through your device settings. Refusing access may limit certain features.
If you download the app via Apple or Google, you also agree to comply with their respective usage terms and acknowledge that:
We reserve the right to monitor, restrict, or modify the Services to:
We are not required to notify users before making service-level changes or temporarily suspending access for system stability.
Your use of PoopAI is governed by our Privacy Policy, which explains how we collect, store, use, and protect your personal information.
By using the Services, you agree to our data practices as outlined
at:
https://www.trypoopai.com/privacy
We do not knowingly collect data from users under 13. If we discover such use, we will delete associated data in accordance with our child data handling protocols.
We may suspend or terminate your access to the Services at any time, with or without cause, especially if you:
You may also delete your account at any time via the app.
Termination results in the loss of access to your account and saved scan data. Some limited technical or legal data may be retained as necessary for compliance, fraud prevention, or enforcement.
We may change, update, suspend, or discontinue any part of the Services at any time, for any reason, with or without notice. This includes modifying features, subscription tiers, pricing, or platform support.
We are not responsible for:
We may limit or restrict access for specific users, devices, or regions if needed for operational, legal, or technical reasons.
Your continued use of the Services after changes are made constitutes your acceptance of those changes.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
If a dispute arises that requires court resolution (rather than arbitration), it must be brought in a court located in New Castle County, Delaware. You agree to submit to the jurisdiction of these courts.
This section does not limit any rights you may have under consumer protection laws in your home jurisdiction.
Before taking legal action, both you and we agree to try resolving any dispute informally. This involves reaching out in good faith and allowing at least 30 days for discussion.
If informal efforts fail, any unresolved disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA).
Arbitration decisions are final and enforceable in court.
We may bypass arbitration for:
All claims must be brought within 12 months of the issue occurring, or the right to bring them is waived.
We may fix typos, inaccuracies, or omissions on the Services at any time. This includes content related to features, descriptions, pricing, or availability.
We're not obligated to update information in real time, and any corrections do not create a duty or timeline for resolution.
PoopAI is provided "as is" and "as available." We make no guarantees regarding:
To the fullest extent permitted by law, we disclaim all express or implied warranties, including those related to merchantability, accuracy, non-infringement, or health guidance.
You use the app at your own risk. Always consult a medical professional for real health concerns.
To the maximum extent permitted by law, PoopAI (RNG Labs), its team, and affiliates will not be liable for:
Our total liability for any claim related to the Services is limited to the lesser of:
Some jurisdictions do not allow certain disclaimers or limits—if that applies to you, these limitations may not apply in full.
You agree to defend, indemnify, and hold harmless PoopAI (RNG Labs) and its affiliates, team members, and partners from any claims, damages, losses, liabilities, or expenses (including attorney's fees) that arise from:
We reserve the right to assume control of any legal matter subject to indemnification and you agree to cooperate fully in such cases.
We store and process your data to provide the Services as described in our Privacy Policy.
While we take precautions to protect user data, you are responsible for:
We are not liable for data lost due to user action, device failure, software bugs, or service interruptions.
By using PoopAI, you consent to receive communications from us electronically—including notices, updates, legal documents, and account-related messages.
This includes:
You agree that all electronic communications have the same legal effect as if provided in writing or in person.
Under California Civil Code § 1789.3, California residents are entitled to the following specific consumer rights notice:
If you have a complaint or need more information, you may contact the California Department of Consumer Affairs:
Mail:
Consumer Information Division
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Phone:
(800) 952-5210 or (916) 445-1254
https://www.dca.ca.gov
You may also reach us directly at [email protected].
These Terms represent the full agreement between you and RNG Labs regarding your use of the Services, and supersede all prior agreements or understandings (verbal or written) related to the same subject matter.
If any provision in these Terms is found to be unlawful or unenforceable, that portion will be limited or removed to the minimum extent necessary, and the rest of the Terms will remain fully enforceable.
These Terms do not create any partnership, joint venture, employment, agency, or fiduciary relationship between you and us.
Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.
PoopAI provides AI-generated information based on stool images for educational and entertainment purposes only.
We do not diagnose, treat, or cure any medical conditions. The app is not a substitute for licensed healthcare services, nor should it be used to delay, avoid, or override professional medical advice or judgment.
You are solely responsible for your personal health decisions. If you are concerned about your health, consult a doctor or qualified medical professional.
If you have questions, complaints, feedback, or requests related to these Terms or the Services, you can reach us at:
PoopAI (operated by RNG Labs, unincorporated)
📧
[email protected]